Website maintenance
Agreed content changes, routine updates and checks.
Support & maintenance
Support for ADS-developed websites and business systems.
Digital solutions need appropriate care after launch. ADS can define ongoing support, maintenance and enhancement arrangements for websites and software developed by Arventis Digital Solutions.
After project delivery
Keep the delivered solution useful and maintainable.
Support needs differ. A business website may need content updates, technical maintenance and hosting coordination. A custom system may need defect correction, user assistance, controlled enhancements and review as the business process changes.
Support is defined around the solution, likely workload and agreed package. ADS does not promise 24/7 availability, guaranteed uptime, unlimited changes or an undefined service level.
Defect or new requirement?
Clear classification protects the project.
A defect means approved functionality does not work as intended. A new requirement adds or changes functionality outside the approved scope. Both can be addressed, but they may follow different commercial and delivery processes.
Routine maintenance is also distinct from a substantial redesign or new software module.
Software support
Troubleshooting and defect assessment for ADS-developed systems.
Controlled enhancements
New requirements assessed for scope, cost and technical effect.
Hosting assistance
Managed or coordinated hosting only where explicitly included.